Company FAQs

Yes, we can certainly help you find a solution for your weighing needs. At Anyload, we regularly work with companies to provide weighing solutions that play a critical role in a variety of applications, including safety, manufacturing, quality control, commercial, and other systems.

Our team of experienced engineers and technical representatives is skilled at designing and developing customized weighing solutions to meet the specific needs of our customers. Whether you are looking to measure something small and precise, such as the touching force on a small touchscreen display, or something larger and more complex, such as the total weight superstructures in the hundreds of tons, we have the expertise and resources to help you find a solution.

If you are in need of a weighing solution, please don’t hesitate to contact us. We would be happy to discuss your needs and work with you to find a solution that meets your specific requirements. We can also help direct end-users to a dealer or other weighing and measurement service provider. 

We have a full suite of testing equipment at our factory in our R&D laboratory and on our production line. We regularly custom manufacture special load cells, scales, and weighing components for special applications where standard products may not be suitable. Everything we manufacture is backed by hard data and prototype testing to guarantee performance according to specifications. 

Some special environments that we have made load cells for:

  • Extreme precision scales (up to 60,000 divisions) 
  • Heavy capacity weighing up to 500 tons (500,000 kgs)
  • High-temperature applications (tested up to 250°C/482°F)
  • Low-temperature applications (tested down to -40°C/-40°F)
  • Underwater weighing (down to 50 PSI)
  • Low-profile solutions for force measurement or dimensionally-restricted applications
  • Corrosive environments (salt, acid, alkaline, organic, other ionic solutions, etc.) 
  • Explosive environments (including FM/ATEX/IECEX certifications up to the highest class)

These requirements often stack on top of each other. We do not offer performance levels that we cannot confidently test at, and we always put our products through every necessary test at our facilities so that our clients can have full confidence in the products they receive.

CLICK HERE to read more about some of our custom applications

CLICK HERE to submit an inquiry for a custom weighing solution

Yes, Anyload specializes in the design and manufacturing of load cells, scales, and weighing components. With over 30 years of experience in custom design and manufacturing, we offer reliable, high-quality solutions for original equipment manufacturers (OEMs). Our expertise in custom design and manufacturing enables us to provide tailored solutions that meet the specific needs of our OEM customers. Whether you need a standard load cell, a modified variant, or a fully custom-designed solution, from a single unit to tens of thousands quarterly, Anyload has the knowledge and experience to help.

Here are some of the industries that we serve:

  • Agriculture
  • Aerospace 
  • Automotive 
  • Chemical 
  • Commercial fishing 
  • Food and beverage
  • Logistics and transportation 
  • Pharmaceutical
  • Manufacturing 
  • Waste/recycling 

CLICK HERE to submit an inquiry for a custom weighing solution

At Anyload, we are a load cell and scale parts manufacturer and distributor, and we rely on scale dealers to service weighing systems. We understand that keeping your weighing equipment in good working order is important, and we are committed to helping you find the support you need to ensure that your equipment is functioning. While we do not directly offer repair or maintenance services, we have an extensive network of service providers across North America and internationally who are able to provide these services.

If you are in need of repair or maintenance for your scale, we would be happy to put you in contact with a local service provider who can best address your needs. To do so, please contact us and provide us with information about your location and the specific issues you are experiencing with your scale.

We have provided scale dealers and other companies with calibration services for load cells. Our factory is ISO/IEC 17025-certified to perform internationally-recognized weight calibrations. However, these are generally complex, high-precision calibrations for special applications and customers will need to cover the shipping costs of items that may often be quite heavy. 

Yes, at Anyload, we offer intrinsically safe load cells that meet the Class 1 Division 1 standard for explosion safety. These load cells can be identified by the “-EX” suffix in the part number (e.g., 563YH-2.5Klb-EX). It’s important to note that even with the use of these special load cells, proper installation and adherence to safety guidelines must still be followed to ensure compliance in intrinsically safe electro-mechanic systems. 

To learn more about intrinsic safety requirements for load cells, click here. 

FM (Factory Mutual) is a global engineering and consulting company that provides certification for products and systems used in hazardous locations. FM approval signifies that a product has been rigorously tested and meets strict safety guidelines for use in environments where flammable gases, vapors, or dust may be present. By using load cells that have received FM approval, you can trust that your electrical systems will be safe and compliant in potentially explosive environments.

If you have any questions or are interested in learning more about our non-incendive weighing options, please don’t hesitate to contact us or your local scale dealer.

At Anyload, we hold FM Canada approval for almost all of our standard products, but we do not have CSA (Canadian Standards Association) approval. While FM Canada and CSA approval are both recognized safety standards in Canada, it’s important to check with the users or potential users of a weighing system to confirm that FM Canada approval is accepted according to their specific corporate policy or regulatory obligations. Please note that proper installation and adherence to safety guidelines must still be followed to ensure compliance in intrinsically safe electro-mechanic systems.  

Yes, we regularly supply load cells to universities, colleges, and other research institutions for their projects and curriculums. We understand the importance of accurate weighing and measurement in education and research, and we are committed to providing high-quality products and exceptional service to meet the needs of our academic customers. 

In addition to supplying load cells, our team of experienced service and technical representatives is also available to help you with any challenges or questions you may have. Whether you are working on a specific project or are looking to integrate load cells into your curriculum, we are here to help you achieve success.

If you are an educational institution or researcher looking for load cells or other weighing and measurement equipment, please don’t hesitate to contact us. We would be happy to discuss your needs and provide you with a solution that meets your needs.

All inquiries are welcome! If you have any questions about weighing systems and load cells, please don’t hesitate to contact us directly. Our capable team of customer service specialists, technical salespersons, and engineers regularly help to answer inquiries to the best of our abilities, even if it does not involve our products.

We regularly work with:

  1. Scale dealers
  2. Manufacturers 
  3. Engineering firms 
  4. Educational institutions 
  5. Resellers and exporters 

However, we may refer you to a third-party provider that would be best able to meet your needs. With an extensive network of dealers and industry contacts around the world, and especially in Canada and the United States, we can ensure that you get the best service and products you need, whether from us or from another company.

Our expertise is in weighing but we are in the business of solving problems. If you have a question, please don’t hesitate to contact us!

To initiate the RMA process, please contact our service representative. They will be able to provide you with the necessary information and instructions for returning your product.

It is important to note that an RMA number is required for all returns, and the product must be returned in its original packaging with all accessories and documentation. In order to expedite the process, please have your order number and any relevant information regarding the issue you are experiencing ready when you contact our service representative.

If you have any further questions or concerns about the RMA process, please don’t hesitate to contact us. We are always happy to help and will do our best to ensure that your return is handled as smoothly and efficiently as possible.

At Anyload, we are committed to providing our customers with the highest quality products and exceptional service. To ensure your satisfaction and confidence in our products, we generally provide a 1-year warranty for all electronics and a 2-year warranty for all of our load cells.

However, it is important to note that warranty terms may vary depending on how you purchased your product. If you did not purchase directly from Anyload, the warranty terms may be set by your product vendor. In these cases, we recommend that you consult the vendor’s warranty policy for further information.

If you have any questions or concerns about the warranty terms for your product, please don’t hesitate to contact us. Our team of experienced service and technical representatives is always here to help and will be happy to provide you with the information you need.

For more information about our warranty policy, please visit our warranty policy term. There you will find details about the terms and conditions of our warranties, as well as information about how to make a claim if you believe your product is covered under warranty.

Yes, we typically have stock for all of our standard items at our BC and NJ warehouses as well as at our factory, although it varies by sales volume and costs. However, it is not always possible to ensure that there are no interruptions in availability or sufficient quantities. This can be due to a variety of factors, such as the need to stock both metric and imperial measurement versions of the same model of load cells, which can make inventory management more complex. Additionally, we cannot always predict when a customer may buy out a large quantity of stock, which can lead to temporary shortages.

That being said, we do our best to maintain a large inventory of all standard items and can often hold items for customers for a short period of time while they prepare quotes or make purchasing decisions. If you have any specific concerns about inventory availability, please don’t hesitate to contact us and we will do our best to help you find a solution.

If an item you need is out of stock, we will work with you to find a solution. This may include going over potential substitutes that are immediately available, placing a special order, prioritizing production, and arranging express shipment to ensure that your order is fulfilled as quickly as possible.

Yes, we understand that sometimes customers have urgent needs and we are always willing to go the extra mile to help. While we cannot guarantee that we will always be able to prioritize production or shipping for urgent orders, we will do our best to expedite your order as much as possible. Please note that in some cases, certain projects may involve lead times from our suppliers, which may impact our ability to prioritize production or shipping. However, we will do our best to find a solution and will work with you to ensure that your urgent needs are met as much as possible. 

Please contact us or your dedicated sales/service representative to discuss your specific needs and we will do our best to help

Yes, we can work with you to develop a plan to ensure long-term inventory availability for your business. This may involve placing holds on certain items, setting up blanket orders, working out consignment arrangements, or establishing open orders to ensure a consistent supply of the products you need. Please contact us to discuss your specific needs and we will do our best to accommodate them and help you develop a plan that meets your business’s needs. 

Of course! Yes, we regularly offer bulk discounts and volume pricing for both OEM customers for high-volume single-model orders or for large projects. We understand that cost savings are important to our customers and we are always willing to work with them to find solutions that meet their needs without compromising our commitment to quality. If you are a dealer with a large project or if you are interested in purchasing large quantities of our products over a set timeframe, please contact your sales representative to discuss potential discounts that may be available. We will do our best to accommodate your request and help you find a solution that meets your needs.

Our headquarter location is in Burnaby (Vancouver), BC, Canada with its warehouse as well as our New Jersey, USA warehouse ships out the majority of our products to dealers, distributors, OEMs, and others. However, we also arrange shipments directly from our factory for large volumes or urgent orders.

For Canadian customers, we accept Visa, MasterCard, Debit, E-Transfers, cheques, wire transfers, and EFTs. 

For United States customers, we accept Visa, Mastercard, American Express, cheques, wire transfers, and EFTs.

Please confirm with your customer service representative and/or our accounting team before making any payments. 

At Anyload, we are committed to providing exceptional customer service and support for all of our dealers and OEM customers. Our customer service team is available to assist you with any questions or concerns you may have regarding our products and services. We strive to respond to all inquiries in a timely and professional manner. Our goal is to ensure that every customer is completely satisfied with their experience with Anyload. If you have any questions or concerns, please don’t hesitate to reach out to us. We are here to help.

Yes, we take the confidentiality and protection of our client’s intellectual property very seriously. We have a strict confidentiality policy in place to ensure that any information or ideas shared with us are kept confidential and used only for the purpose of completing the project at hand. We also require all of our employees to sign non-disclosure agreements to further protect our client’s intellectual property.

We are happy to sign NDAs provided by our clients to further protect their intellectual property. We recommend that our clients provide us with an NDA at the beginning of the project to ensure that all necessary precautions are taken to protect their ideas and information.

Yes, we take every measure to ensure that our client’s information is kept confidential throughout the entire manufacturing process. We have strict internal protocols in place to ensure that access to confidential information is restricted to only those employees who need it to complete the project. 

We will not share your information with any third parties without your explicit consent. If it is necessary to share your information with a third party in order to complete the project, we will discuss this with you and obtain your approval before proceeding. 

While we regularly ship via UPS, FedEx, Day & Ross, and Purolator on our account or our customers, we would be happy to work with you on making special shipping arrangements that best suit your needs.

You can find our full terms of sale here: Term & Conditions AWM

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