[vc_column width="1/1" el_position="first last"] [vc_column_text width="1/1" el_position="first last"]
We make every effort to provide customers with the highest quality products and services available. Whether you encounter a problem with product workmanship or simply need to return a purchased item, you will need to request an RMA number from you sales representative. RMA numbers can be requested via e-mail, phone or you can also complete our online form.
[/vc_column_text] [/vc_column] [vc_column width="1/1" el_position="first last"] [rb_text_icon style="minimal" title="Defective or Damaged Products" icon="con-reply" target="_self" width="1/1" el_position="first last"]
If you encounter a problem due to product workmanship and need to make a return, you will need to obtain a RMA number.
- Call or e-mail your sales representative to explain the reason for the return
- Please provide part number and serial numbers
- Defective or damaged products must fall within the warranty period of the product(s) purchased
- Returned products must include their original packaging, labels and certificates
[/rb_text_icon] [/vc_column] [vc_column width="1/1" el_position="first last"] [rb_divider top="20" bottom="20" width="1/1" el_position="first last"] [rb_text_icon style="minimal" title="Product Returns and Exchanges" icon="con-reply" target="_self" width="1/1" el_position="first last"]
For items that you would like to exchange or return for credit, an RMA number will be required. Please see guidelines below:
- Call or e-mail your sales representative to explain the reason for the return
- Returned products must include their original packaging, labels and certificates. Load cell cables must be original length.
- Returns and/or exchanges must be returned within 30 days of purchase in order to receive credit
- Credit notes will be issued once the items have been returned and inspected
Please note that a re-stocking fee may apply.
[/rb_text_icon] [/vc_column] [vc_column width="1/1" el_position="first last"] [rb_divider top="20" bottom="20" width="1/1" el_position="first last"] [rb_text_icon style="minimal" title="Shipping Guidelines for Returns" icon="con-truck" target="_self" width="1/1" el_position="first last"]
- Return the items with the individual manufacturer product packaging, the original shipping packaging is not necessary
- Write the RMA number on the packing slip or on the outside of the packaging
- Return to origin of shipment pre-paid via ground
- RMA returned items must be sent via traceable means, please retain the tracking information for your records
- The customer is responsible for the product(s) until it is received by our warehouse
If items are damaged during the return shipment due to inadequate packaging, it will be left to our discretion to determine whether or not the product is repairable or refundable. Please note, products that require repairs may be subject to an additional fee.
[/rb_text_icon] [/vc_column] [vc_column width="1/1" el_position="first last"] [rb_divider top="20" bottom="20" width="1/1" el_position="first last"] [rb_text_icon style="minimal" title="Requesting an RMA Number via Phone or Email" icon="con-phone" target="_self" width="1/1" el_position="first last"]
To request a RMA number by phone or email, please provide the following information:
- Part number of product
- Serial number of product
- Detailed description of the problem with the equipment
[/rb_text_icon] [/vc_column]